Terms of service

These terms and conditions ("Terms of Service") apply to the purchase and delivery of products and related services from Dalille ApS via dalille.dk, dalille.se or dalille.com. The current version of the terms applies at the time of your order.

Company Information

When you shop with us, you are shopping with:

Prices and Payment

All prices on Dalille are stated inclusive of VAT and exclusive of delivery costs. You can pay using the following payment methods:

• Apple Pay
• Google Pay
• MobilePay
• Visa
• MasterCard
• Maestro
• American Express

There is no fee for card payments, and the transaction is completed via an SSL-encrypted connection. Please note that only one discount code can be used per order.

Dalille reserves the right to charge the full order amount before dispatching the order to the final recipient when one or more items in the order are purchased from a supplier or ordered from a remote warehouse. The stock status is always visible on each product’s page and is automatically updated with the latest stock status every 6 hours. In such cases, you will receive an email notifying you that the order process has started. At this point, we consider our service to be initiated.

Ordering and Shipping

After receiving your order confirmation, you should verify that all the information is correct. If you discover any errors, please contact us immediately via chat or email.

Delivery is primarily made with PostNord or GLS. If all items are in local stock, the order will (usually) be dispatched the same day, provided the order is placed before 4 PM on a weekday. Orders are guaranteed to be dispatched within 2 business days. For delivery from a remote warehouse, refer to the delivery time indicated on the product page. Delivery will be made to the address you provided when placing the order, unless you have had your delivery and/or billing information updated through customer service.

Delivery and Compensation

Dalille does not compensate for packages that, upon delivery by PostNord, are subject to Modtagerflex, or by GLS through authorization, even if they are damaged or disappear during or after delivery.

For delivery to a post office/package shop with PostNord, you can choose the parcel box or post office where you want your package delivered. In rare cases, the package may be redirected to another location due to lack of space or other circumstances; in such cases, contact PostNord. The same applies when ordering packages for delivery with GLS to a GLS package shop; in that case, contact GLS.

Check Your Goods

Upon receiving the package from us, please check that the package is intact. If the package is not intact or is damaged, please contact us via chat or email. If the package is not damaged, you should check the goods; if the goods are not intact, contact us via chat or email. You must not use or unpack the items from the packaging.

Stock Status

We reserve the right for any errors in stock status, product descriptions, prices, sold-out or discontinued products, etc., for any order. If a product is sold out or discontinued, we will contact you via phone or email as soon as we become aware of it. Our stock status is automatically updated every 6 hours, so errors in stock status are rare, but we reserve the right for any errors, delays, or omissions in these updates.

Delays from PostNord can occur during delivery, even though their service allegedly has a 97% delivery reliability.

Order Tracking

Our order tracking system provides an indicative status of the order at the time it is tracked. It should be noted that the system is not a substitute for the precise status that can be obtained through customer service, and it may occasionally display incorrect information. The status shown in the order tracking system should be regarded as indicative only. We are not liable for any incorrect information displayed by the order tracking system.

Scratch Game

Participation in the scratch game requires the participant to be logged into an active customer account. Each participant is entitled to one free game per calendar day. If the free game is not used on the given day, the right to play is forfeited. We do not assume any responsibility for winning prizes, as the outcome of the game is based on a random calculation. The prizes in the scratch game may vary and will be replaced periodically. Prizes can only be redeemed on the day they are won, and lost games or prizes cannot be reinstated. The redemption of prizes is subject to being refused for any reason, including but not limited to system errors or breaches of the terms and conditions of participation.

In the event of a win in the scratch game, a discount code will be sent to the email address associated with your customer account. The discount code is valid for the remainder of the day on which it was issued and may only be used for the discounts and/or products specified in the scratch game and the accompanying email. In the event of a technical error resulting in non-receipt of the discount code despite a registered win, you must contact customer service via email. We are unable to provide assistance regarding this matter via chat. We cannot guarantee that lost winnings or undelivered emails can be recovered or compensated.

Right of Complaint

The Danish Sale of Goods Act applies to all your purchases on dalille.dk, dalille.se, and dalille.com. When you shop with Dalille ApS, a member of our staff will handle any complaints.

You have a 2-year right to complain, which means that you can return the item and get your money back, or get a price reduction, depending on the situation. This applies if the complaint is justified, and if the defect has not occurred as a result of incorrect use or other damaging behavior.

The complaint must be submitted within a reasonable time, no later than two months after the defect is discovered. Follow our return procedure, which you can find in our Refund Policy.

We do not accept packages sent by cash on delivery. Always ensure that the items are returned in secure packaging, preferably the same box in which you received the items.

Complaints

If you wish to file a complaint about your purchase, you can contact us via chat or email at kundeservice@dalille.dk. If we cannot find a solution, you can file a complaint with relevant complaints boards or authorities depending on your case, but in most cases, it is as simple as writing to customer service - we are more than happy to help.

Right of Withdrawal

If you wish to withdraw from a purchase, you can read more in our Refund Policy.

Processing of Personal Data

Read more about the processing and storage of personal data in our Privacy Policy.

Secure Payment with Payment Cards

To secure payments and reduce card fraud, there are requirements for payment authentication in online shopping. When paying with Dankort, you must authenticate your payments using either the MitID key app, or similar, or a personal password combined with a one-time SMS code.

You can create a personal password for your Dankort at nets.eu/3ds.

If you have any questions, you can always contact our customer service.

 

The latest revision of these terms was made on April 13, 2025.