Frequently asked questions


How discreet is it to shop with us?

It is very discreet to shop with us. We do not share your information with anyone other than the shipping company and your goods are sent in a cardboard box, shipping bag or envelope that only says "Priverv". The package is therefore completely anonymous and no one will be able to guess what is in it.

Example:

 

What will be on the bank statement in the bank?

Your bank statement in the bank will simply say SP * PRIVERV. So don’t worry, no one will be able to see what you bought or where you bought from.a.

 

How do I get free delivery?

We offer free delivery on all orders for Pakkeboks in Denmark. Free delivery to Sweden for purchases over 340 SEK or 34..

In addition, delivery to PostNord costsParcel shop / Parcel box only29 DKK, 40 SEK or 4 in SSverige, Belgium, Finland, the Netherlands, Luxembourg and Germany.

 

Why can I not choose a parcel box / post office?

We always send to the post office / parcel box that is closest to your delivery address. If you want your package delivered somewhere else, finally reach out to us by chat or email. We are happy to send to a self-selected PostNord Parcel Box / Post Office.

 

How day-to-day delivery works?

Day-to-day delivery applies when ordering items that are in stock, before kl. 16.00 on weekdays, and only applies to orders sent to Denmark.

 

A product is sold out or is not available in my size?

We recommend that you contact us so that we can check the current stock status for you. In some cases, we have items in stock that have not yet been listed. Alternatively, the item may be reserved or pre-ordered.

  

Can I cancel / return my purchase?

Of course you can - and it's free! You have a 14-day right of withdrawal from the day you receive your package from us. If you want to regret your purchase, we will send you everything you need and help you as best we can. You can read more about cancellation and return in ourRefund Policy.

 

Who we are and where we are from?

We are a Danish webshop, with an office in Hjørring, North Jutland. You can read much more about us on our About Us page, which you can find right here:: About us

 

How can I contact you?

You can always contact viaCustomer service page. On the page you will find both e-mail address, contact form and instructions for chatting with us.