Order receipt and shipping
When you receive an email from us confirming your order, make sure that it matches your order and that your contact information is correct.
If you discover errors in the order confirmation, if you have changes to your order or if you have not received an order confirmation, we ask you to contact us immediately by chat or e-mail.
Delivery will generally take place with PostNord. If all items are in their own stock, the order will be sent no later than 2 working days after your order, if the item (or some of the items) is in remote stock, then refer to the longest delivery time, which is at checkout and in your order confirmation. You also accept the conditions of the selected logistics partner.
We always deliver and ship to the address that you have specified as the delivery address in connection with the order.
Delivery and replacement
Dalille does not replace packages covered by Recipientflex if these are damaged or disappear in connection with the delivery.
When you choose delivery to the post office/parcel shop, PostNord will basically find and deliver to the post office/parcel shop that is closest to your address.
Check the goods upon receipt
When you receive your goods, please check that the package is undamaged. Otherwise, please contact us by chat or email.
We reserve the right to make any errors, price changes and sold out or discontinued products with any order. We always try to update our stock status on an ongoing basis, but occasionally errors occur. If you unfortunately choose a product that is sold out or discontinued, we will always contact you by phone or e-mail.
In relation to delays with delivery from PostNord, they state that their delivery service is valid with 97% security. Delays can therefore occur in rare cases.
CVR No .:35342133