Order Receipt and Shipping
When you receive an email from us with a confirmation of your order, make sure that it matches your order and that your contact information is correct.
If you discover errors in the order confirmation, if you have changes to your order or if you have not received an order confirmation, we ask you to contact us immediately by chat or e-mail.
Delivery will generally take place with PostNord. If all items are in own stock, the order will be sent no later than 2 working days after your order, if the item (or some of the items) is in remote storage, then refer to the longest delivery time, which is at checkout and in your order confirmation. You also accept the terms of the selected logistics partner.
We always deliver and ship to the address you have provided as the delivery address in connection with the order.
Delivery and replacement
Dalille will not replace packages covered by Recipientflex if they are damaged or lost during delivery.
When you choose delivery to the post office / parcel shop, PostNord will basically find and deliver to the post office / parcel shop that is closest to your address.
Check the goods upon receipt
When you receive your goods, please check that the package is undamaged. Otherwise, please contact us by chat or email.
We reserve the right to make any errors, price changes and sold out or discontinued products with any order. We always try to update our stock status on an ongoing basis, but from time to time errors occur. If you unfortunately choose a product that is sold out or discontinued, we will always contact you by phone or e-mail.
In relation to delays in delivery from PostNord, they state that their delivery service is valid with 97% security. Delays can therefore occur in rare cases.
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