Shipping policy

Delivery and compensation

Dalille does not compensate for packages that are covered by PostNord's Modtagerflex or delivered by GLS under authorization, even if they are damaged or lost during or after delivery.

When delivering to a post office/package shop, PostNord will generally choose the nearest pickup point. At checkout, you can select the parcel box or post office where you would like your package delivered. In rare cases, the package may be redirected to another location due to lack of space or other circumstances; in that case, please contact PostNord. The same applies for delivery with GLS; in that case, please contact GLS.

Check your items

Upon receiving the package from us, please check that the package is intact. If the package is not intact or is damaged, please contact us via chat or email. If the package is not damaged, check the items; if the items are not intact, please contact us via chat or email. You must not use the items or unpack them from the packaging.

Stock status

We reserve the right for any errors in stock status, product descriptions, prices, out-of-stock, or discontinued products, etc., on any order. If a product is out of stock or discontinued, we will contact you via phone or email as soon as we become aware of it. Our stock status is updated automatically every 6 hours, so errors in stock status are rare, but we reserve the right for any errors, delays, or omissions in these updates.

Delays from PostNord may occur during delivery, even though their service allegedly has a 97% delivery reliability.

The latest revision of these terms was made on October 21, 2024.